Privacy Notice

Latest Revision and Effective Date: October 2nd, 2023

At SkillContent, we value your privacy. We are dedicated to securely handling the personal data of our users/customers in compliance with our legal responsibilities.

This Policy outlines how we intend to utilize any personal data gathered from you while using our website.

What information do we collect?

Our Privacy Policy governs the acquisition and safeguarding of your data, which is accessible on the website for your reference. As the controller of the personal data provided by you (the data subject), we may gather the following categories of personal data within our website:
- Contact details: This includes information such as your email address and phone number.
- Identifying information: This encompasses data that can identify you, including your IP address, browser type and version, login details, time zone settings, geolocation information, browser plug-in types, operating system, and version.
- Usage data: This involves information about how you navigate and utilize the website, including URL clickstreams (the path taken through the website), products or services viewed, page response times, duration of webpage visits, download errors, actions performed on pages, and the frequency of such actions.
- Birthday details: We may collect information about your birthday to facilitate sending special discount offers.
Why do we require this information?

We gather your data for the following purposes:
- Providing services: Utilizing your information to deliver the services offered.
- Maintaining website functionality: Ensuring the proper functioning of the website.
- Enhancing website performance: Improving and optimizing the website based on user interactions.
- Customer support: Addressing and resolving inquiries or issues through customer support services.
- Marketing: Conducting marketing activities contingent upon your explicit consent.
We are committed not to sell or disclose your data to any third party without your explicit consent. All data processing follows the guidelines outlined in the GDPR (General Data Protection Regulation) 2018 and all other relevant legal frameworks.
How do we gather personal data?

We acquire data through various interactions with the website, notably when:
- Browsing the website: Any interaction with pages on the website involves data collection.
- Service-initiated calls: Data is collected when we contact you via phone.
- Website usage: Your activities on the website result in the collection of relevant data.
- Receiving emails: Interaction with emails sent by our team involves data collection.
- Customer support chats: Engaging in chats for customer support purposes results in data collection.
- Integration connections: Connecting integrations to the website involves the acquisition of data.
- Opting-in to marketing emails: Providing consent to receive marketing emails results in collecting relevant data.
How long do we retain your data?

Following the General Data Protection Regulation (GDPR), we ensure that personal data is retained within the period necessary for the purpose for which it was processed.
What do we do with your data?

While your data is hosted and stored within the European Economic Area (EEA), namely in Gibraltar, our organizational structure necessitates transferring some data to non-EEA countries, specifically to Kyiv, Ukraine. Our Research and Development Department is responsible for processing this data. Employees and contractors within this department adhere to respective agreements, internal policies, and the Information Security Policy, ensuring secure handling of personal data. Any data transfers outside the EEA are conducted in secure premises solely in connection with the services provided. We guarantee that such data transfers meet the requirements of EU law, and by providing your data, you consent to this transfer.

Your data is not accessible to third-party providers unless explicitly mandated by law, justified by legitimate interests, with your consent, or necessary to fulfill our services to you.
What are your rights?

You have the right to access any data we have on you. Requests must be submitted in written form, and proof of identification is necessary to safeguard your data and prevent unauthorized disclosure.

If you believe any personal data we possess about you is inaccurate or incomplete, you have the right to review, rectify, or request its deletion.

In the event of dissatisfaction with how we’ve handled your data, please communicate your concerns to us in written form. We will investigate your complaint and collaborate with you to address the issue.

For a comprehensive understanding of your rights, please refer to our Privacy Policy below.

If you have any concerns or questions regarding this Privacy Policy, please reach out to us.

Privacy Policy

Latest Revision and Effective Date: October 2nd, 2023

Purpose and scope

Our service is committed to adhering to all of the applicable laws and regulations governing Personal Data protection in the countries where it operates. This Policy outlines the fundamental principles guiding our team’s processing of your data and delineates the associated responsibilities in handling such data.

We do not knowingly seek to collect or receive information from individuals under 16.

We recognize and value your awareness of and concern for your privacy. This Privacy Policy articulates the guidelines and practices concerning collecting and utilizing your data and establishing your privacy rights. We acknowledge that data privacy is an ongoing commitment. Accordingly, we will periodically update this Privacy Policy and its privacy practices to reflect new data practices or adopt the latest privacy policies.
Our website

We may use our website skill-content.com to gather specific data for our business objectives.
Legal bases for processing: definitions

Consent: Your explicit agreement to process your data for a specific purpose.

Contract: The necessity for processing based on a contractual relationship with our service or our request for specific actions before entering into such a contract.

Legitimate interests: The necessity for processing your data, grounded in our legitimate interests or the legitimate interests of a third party, provided these interests do not override your rights and interests. These legitimate interests include:
- Facilitating the delivery, development, and improvement of the website.
- Gaining insights from your behavior on this website.
- Empowering our team to enhance, customize, or modify the website and its services.
- Assessing the effectiveness of marketing campaigns.
- Collecting information to enhance customer experience with our service.
- Strengthening data security.
Consent rule

If you have provided consent for processing your data, you are entitled to freely revoke such consent at any time by emailing us at [email protected].

In the event of withdrawal of your consent and if our service lacks an alternative legal basis for processing your data, we will cease processing your data. However, if another legal basis exists for processing your data, we may continue such processing, considering your legal interests and rights.
Your responsibilities

Read the following Privacy Policy carefully.

If you provide us with data about other individuals, we will only use that data for the specific purpose it was provided. By submitting the data, you affirm that you have the authority to authorize the data processing on your behalf following this Privacy Policy.

Treat your data confidentially and securely.
Our responsibilities

If you’re a registered user or a visitor to the website, our team assumes the role of the ‘data controller’ for personal data. This signifies that we determine the methods and purposes for processing your data.
Collected data

We gather data during your interactions with the website precisely when:
- We initiate a call to you.
- You browse any page of the website.
- You utilize the website and receive services.
- You receive emails from us.
- You engage in chat with us for customer support.
- You connect integrations.
- You participate in interactive features of our service, particularly by submitting a form on a Thank You Page.
- You opt-in to our marketing emails.
We collect the following data categories, including but not limited to:
- Contact details such as your phone number and email.
- Identifying information, such as your IP address, login details, browser type and version, browser plug-in types, time zone settings, geolocation information, operating system, and version.
- Data on how you use the website, such as URL clickstreams, goods/services viewed, download errors, page response times, duration of webpage visits, actions on pages, frequency, and other interactions.
- Birthday details to send special discount offers.
Recipients of the collected data include our highest management level, contractors and employees, and other third-party service providers, as mentioned below.

We may share your name, email, and order number, along with your testimonial of our service, with a review platform under the rules and regulations of such platform. This information is necessary for verification and will not be publicly disclosed to the extent allowed for identification.

We store billing data (e.g., the last four digits of your bank card, your payment email account, or the merchant’s unique ID or receipt ID) exclusively to receive acknowledgment of successful payment transactions for our services from secure payment processors, as per the rules and regulations of such processors. We do not transfer your billing data to any third parties.
Processing: purposes and legal basis

We process data for the following purposes:
- Providing services:
  
  Details: We require data to deliver services accessible via the website.
  
  Legal basis: Consent, contract, legitimate interests.
- Improving the website:
  
  Details: Testing features, engaging with feedback platforms and questionnaires, providing feedback on our service, enhancing user experience, managing landing pages, heat mapping the website, optimizing traffic, and conducting data analysis and research, including profiling and the usage of machine learning and other techniques.
  
  Legal basis: Contract, legitimate interests.
- Keeping the website running:
  
  Details: Managing requests (such as orders), login and authentication, processing payments, remembering settings, hosting, and back-end infrastructure.
  
  Legal basis: Contract, legitimate interests.
- Customer support:
  
  Details: Notifying you of service changes, resolving issues, and fixing bugs.
  
  Legal basis: Contract, legitimate interests.
- Preventing fraud:
  
  Details: Utilizing Evercookies, a javascript API that produces persistent cookies to identify and prevent the creation of additional accounts.
  
  Legal basis: Legitimate interests.
- Marketing purposes (with your consent only):
  
  Details: Sending emails and messages about new features, goods and services, and content.
  
  Legal basis: consent.
Your rights

You have the option not to provide our team with personal data. However, if you choose not to provide personal data, you can still visit the website and browse its pages. Nonetheless, we may be unable to provide its services and process transactions without the necessary personal data.

You can manage cookies in your browser settings. This includes turning off cookies, blocking them, or deleting them. If you turn off cookies, you can still use the website and browse its pages, but certain services may not function properly.

You have the right to request that we refrain from using your data for marketing purposes. You can exercise this right by opting out of marketing communications, and you can do so by emailing us at the address below.

You can exercise your rights by sending an email to [email protected]. This includes requests related to data usage, privacy preferences, and other applicable rights.
- Right to access information:
  
  Details: You have the right to access information about you, including the categories of data, purposes of data processing, third parties to whom the data is disclosed, duration of data retention, criteria for determining retention periods, and other rights regarding the use of your data.
- Right to correct inaccurate data:
  
  Details: You have the right to request us to correct any personal data about you that is inaccurate.
- Right to object to profiling or automated decisions:
  
  Details: You can object to our service using your data for the purposes of making automated decisions about you or profiling. This includes decisions related to tailoring information to you based on your behavior.
- Right to data portability:
  
  Details: You have the right to request the portability of your data to another service or website. We will provide you with a copy of your data in a readable format and, if technically feasible, directly transfer the data to the other service upon request.
- Right to be forgotten:
  
  Details: You have the right to request the erasure of any personal data about you if it is no longer necessary for us to store the data for the purposes of your use of the website.
- Right to complain:
  
  Details: You have the right to complain about our team’s use of your data. We will provide the requested information within one month of your request unless a justified requirement necessitates faster provision.
Security

We have implemented comprehensive security and organizational measures to protect the collected and stored data. Our security policies and data processing agreements with all employees and contractors enforce adherence to appropriate technical and organizational measures, supported by an internal Information Security Policy.
- Encryption:
  
  Connections to this website are encrypted using the latest version of the 256-bit SSL with integrity assured by algorithms like the SHA2 ECDSA.
- Server compliance:
  
  We utilize servers compliant with strict international data security standards, including ISO 27001.
- Certifications:
  
  Our servers are certified under ISO/IEC 27001:2013, PCI DSS Level 1, and SOC 1 type II.
  
  However, it is essential to acknowledge that no perfect security infrastructure exists, and no data transmission can be guaranteed to be 100% secure. There may be inherent security risks.
10.1 User responsibility

You are responsible for your login information and password and must keep them confidential.

10.2 Privacy breach

If there is a privacy breach, please contact us immediately at [email protected].
Location of personal data processing

The personal data collected by our service is processed primarily at our offices. As an international entity, we may have foreign branches and departments. Specifically, our Research and Development department operates from secure premises. Employees and contractors within our Research and Development department adhere to respective agreements, the Information Security Policy, and our internal policies, ensuring the secure processing of personal data.
Personal data transfer

We have departments outside the European Economic Area (EEA), notably our Research and Development department, which is based in Ukraine. Consequently, some of the data collected from you will be processed in Ukraine. It’s important to note that Ukraine hasn’t sought or obtained an ‘adequacy’ finding from the EU under Article 45 of the GDPR.

We rely on derogations specified in Article 49 of the GDPR to facilitate the transfer. Specifically, our team collects and transfers personal data to Ukraine only under the following circumstances: with your explicit consent, to execute a contract with you, or to fulfill our legitimate interest, provided such interest does not override your rights and freedoms.

We take serious measures to apply appropriate safeguards, ensuring the privacy and security of your data. These measures align with your relationship with our service and the practices outlined in this Privacy Policy. Additionally, we minimize the risk to your rights and freedoms by refraining from collecting or storing sensitive information about you.
Right to deletion of personal data

You have the right to request the deletion of any personal data collected about you and retained by our service. Upon receiving your personal request and verifying your identity, we will promptly delete your data from our records.
Cookies

Cookies are tiny data pieces that a website transfers to the device’s hard drive for record-keeping purposes. We utilize cookies to ensure proper website functionality and aggregate traffic data, such as identifying popular pages. Evercookies are employed with reference to legitimate interests only.

We employ the following types of cookies:
- Strictly needed cookies:
  
  Details: Essential for the proper functioning of the website, enabling you to navigate and utilize its features. These files do not identify you as an individual. Refusal to use this type of file may impact the correct functioning of the website or its components.
- Cookies related to performance, efficiency, and analytics:
  
  Details: Assist in understanding your interaction with the website by providing information about visited areas and time spent on the website and identifying operational issues, such as error messages. This aids in improving the website’s functionality.
- Cookies related to analytics:
  
  Details: Aid in measuring the effectiveness of advertising campaigns and optimizing website content for those interested in our advertising. This type of cookie does not identify you, as all collected and analyzed information remains anonymous.
- Advertising cookies:
  
  Details: Record information about your online activities, including visits to the website, selected links, and viewed advertising. These cookies allow us to collect data on your internet activity, discern your interests, and provide advertising tailored to your preferences, subject to your consent.
14.1 Data captured by the website

The website captures limited data during visits, including HTTP referrer, user-agent, last URL requested by the user, and the client-side and server-side clickstream. We may utilize this data for analysis of patterns and to conduct system maintenance.

14.2 Managing cookies on your device

You have multiple options to manage cookies on your device, including browser controls.

All browsers provide the option to block or delete cookies from your device.

Consult your browser’s privacy features to understand how to manage cookies according to your preferences.

By managing cookies, you may impact the functionality and experience of the website.
The contact details of the data controller:

SkillContent.com

Email: [email protected]